Manon Charles is currently serving as a Customer Care SAV at Tictactrip since March 2024, where responsibilities include managing after-sales customer relations through ticket management using Zendesk. Prior experience includes a role as the right-hand of the VP of Sales at Diduenjoy from September 2023 to September 2025, focusing on client account management, upsell campaigns, sales performance analysis via Hubspot, and the recruitment of sales personnel. Manon also contributed to business development at The Dance Island and assisted in marketing and digital communication efforts at GRAAZIE, where tasks included developing digital communication, organizing events, and managing supplier relationships. Additionally, Manon has experience in customer service and stock management from a position at Capfun. Manon is pursuing a Master's degree in Management & Commercial Engineering at IÉSEG School of Management, having previously studied international commerce at the University of Puerto Rico and completed a grande école program at ESSCA.
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