Anna Dimitrova is an experienced professional with a strong background in customer service and team leadership, currently serving as the Vulnerable Users, Dedicated Support, UK/Europe Team Lead at Tide since November 2021. Previous roles include leading member support teams, managing hotel operations as Duty Manager at The Park Hotel, and overseeing store management at Kaspa's Desserts. Anna's career began as a Universal Credit Agent with Serco, and earlier experience includes serving as a Supervisor at Hilton, where recognition was earned through a nomination for Employee of the Year in the UK and Ireland for 2018. Anna holds a Bachelor's degree in Economic of Trade from the University of Economics - Varna.
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