Lora N.

Lora N. currently serves as a Senior Operations Manager at Tide, focusing on business process improvement, product KPI management, and stakeholder engagement, while also overseeing banking payment systems in the UK. Prior to this, Lora worked at Metro Bank (UK) for five years, progressing from Customer Relations Specialist to Lead Customer Relations Specialist, where responsibilities included managing complaints, training colleagues, and enhancing customer experience. Experience also includes a role as Shift Supervisor at Starbucks, emphasizing team leadership and operational efficiency, alongside research assistance at CEFEUS. Lora holds a Master of Arts in European and Global Governance from the University of Kent and a Bachelor of Science in International Relations with Business Studies from Canterbury Christ Church University.