Явор Николаев

Явор Николаев is a highly skilled professional in the complaints field, focusing primarily on Fraud(APP) and FOS complaints. They currently serve as a Team Lead at Tide, where they manage a team of complaint handlers and create improvement plans for each member. Previously, Явор held multiple roles at Tide, honing expertise in handling authorized push payment scams and training new hires. Явор also earned a Bachelor's degree in English Philology from Sofia University St. Kliment Ohridski and pursued further education in Computer Programming at Software University in 2023.