SR

Sanjay Rao

Director of Member/Customer Support, Operations Support & Member/Customer Success Team

Sanjay Rao holds an MBA from the Faculty of Management Studies, Delhi, and a B.Tech from IIT Delhi, specializing in Operation Management and Customer Satisfaction. With 21 years of extensive experience in various leadership roles across companies like Tide, Livspace, and Nokia, they have expertise in Operational Excellence, Business Excellence, and Quality Management. Currently, Sanjay works at Tide as the Head of Operations Support, focusing on service quality and member success while previously managing operations at Samsung Electronics and Sistema Shyam Teleservices. Sanjay is a certified Six Sigma Black Belt and has driven numerous improvements in process efficiency and customer satisfaction throughout their career.

Location

Noida, India

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