Sumit Gupta

Sumit Gupta is a skilled customer support professional with experience in various roles within the member support and chat support domains. Currently serving as a Senior Member Support Colleague at Tide since August 2023, Sumit previously worked at Concentrix as a Senior Chat Support Advisor, where responsibilities included managing inbound customer queries related to banking. Additionally, Sumit worked at iEnergizer as a Customer Support Advisor, handling calls, chats, and emails before transitioning to the escalation desk to address social media tickets. Sumit holds a Bachelor of Computer Applications (BCA) degree from Indira Gandhi National Open University.