Sumit Mishra is an experienced Production Support Specialist currently at Tide, where responsibilities include building the India support team and processes, ensuring 24/7 operational stability for both India and UK platforms. Leading a team of seven engineers, Sumit has implemented scalable systems for managing high-impact incidents and securing critical platform operations in a fast-paced fintech environment. Prior to Tide, Sumit worked as an Application Support Engineer at Capgemini, managing complex enterprise infrastructures and maintaining 99.9% application uptime across Windows and Linux platforms. Sumit holds a Bachelor of Computer Applications degree in Computer Science from Kanpur University, completed in June 2017.
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