UNIVERSAL cadena de tiendas al por mayor y al detalle, con enfoque en grandes categorías: librería, juguetes, hogar, belleza, bebé, tecnología, línea blanca y electrodomésticos. Brinda a sus visitantes marcas de calidad y prestigio bajo la sombrilla de la marca UNIVERSAL. 
Carlos Federspiel & Compañía opera en Costa Rica 12 tiendas Universal y 3 tiendas LEGO.
Desde el año 1926 Grupo Universal, una empresa familiar 100% costarricense, se ha destacado como una de las empresas más importantes en el país, marcando la pauta en el comercio nacional y ganándose la confianza de los clientes como la “Tienda Oficial de Costa Rica”.

Tienda Universal

Roberto Federspiel

This department is responsible for developing and executing marketing strategies to promote products and enhance brand visibility.

Marketing Department

This department oversees project execution and operational efficiency across various business functions.

Project and Operations Management

This department handles customer inquiries and support, ensuring effective service delivery.

Customer Service Operations

This department is responsible for overseeing product categories, managing purchasing strategies, and optimizing inventory to enhance profitability and customer satisfaction.

Category Management

This department oversees and coordinates project planning, execution, and delivery to ensure alignment with organizational goals.

Tienda Universal

Org chart

Teams

Marketing Department

Project and Operations Management

Customer Service Operations

Category Management

Project Management

Offices

Tienda Universal

Org chart

Teams

Marketing Department

Project and Operations Management

Customer Service Operations

Category Management

Project Management

Offices

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