Vera Prokopenko

Vera Prokopenko is a seasoned Senior Business Analyst currently at T1A since February 2022, bringing extensive experience in Salesforce system implementation and project management. Prior to this role, Vera worked as a Business Analyst at GlowByte Consulting, where responsibilities included customer business process analysis, system configuration, and user training. Vera also held the position of International Project Salesforce 2nd line Technical Support at CT Consulting, focusing on business requirements and technical support for major pharmaceutical and FMCG companies. Earlier in the career, Vera served as Customer Care Manager at the Association of European Businesses, managing membership relations and CRM systems. Vera holds certifications as a Salesforce Service Cloud Consultant and a Salesforce Advanced Certified Administrator, alongside a background in foreign affairs from Moscow State Linguistic University.