Tracy Pleas

Tracy Pleas is a seasoned professional with extensive experience in client account management and customer success. Currently serving as a Client Account Service Manager at TierPoint since November 2021, Tracy previously held various positions at PayPal from October 2004 to November 2021, including Customer Success Manager, Risk Operations Merchant Support Senior Specialist, and Seller Risk Operations roles. Tracy demonstrated proficiency in managing mid-market merchant relationships, conducting risk reviews, troubleshooting technical issues, and providing tailored business solutions. Earlier experience includes a role as a Customer Service Representative at Alltel Wireless, where relationship building and project collaboration were key responsibilities. Tracy's background showcases a strong commitment to enhancing customer experiences and fostering successful partnerships.