Sofia Biström is a skilled Delivery Executive at Tietoevry, specializing in enhancing quality and customer experience for global manufacturing clients since May 2022. Key responsibilities include delivery planning, customer-centric process implementation, contract negotiations, and team leadership, achieving notable improvements in efficiency, customer satisfaction, and add-on sales growth. Prior experience at Granlund encompassed various roles from Junior Software Specialist to Product Owner in the SaaS sector, focusing on roadmap planning, stakeholder engagement, and feature definition. Sofia holds a Bachelor of Engineering in Industrial Engineering and Management from Metropolia University of Applied Sciences, complemented by international study experience at Hochschule München University of Applied Sciences.
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