Dilan Balku is a Customer Support Team Lead at Grover, where they lead and develop a team of DACH Customer Support Specialists and focus on performance improvement and stakeholder collaboration. Previously, Dilan served as a Store Manager at Paul Möhring - Tradition & Wahnsinn and held various roles in interior architecture and design. Dilan's experience spans multiple industries, including banking and financial services, with expertise in problem-solving and enhancing KPIs through data-driven decisions. Dilan holds a Bachelor’s Degree in Interior Architecture from Bahçeşehir Üniversitesi.
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