Tiger Tech | AiVA for Automotive BDCs

We help dealership BDCs answer more calls and book more service. AiVA (pronounced “Ava”) is our AI voice agent that speaks naturally, handles after-hours and overflow, manages recalls and service scheduling, and integrates with your DMS, scheduler, CRM, and telephony via modern APIs—with reporting that ties calls to bookings and revenue.

Primarily built for Automotive BDCs, AiVA is also used by multi-client BPOs, direct-response/continuity operators, and franchise/multi-location brands that need scale, consistency, and proof of value.

Results & problems we tackle
🚗 Dealerships/BDCs: after-hours/overflow, service scheduling, recall calls, DMS/scheduler handoffs.
🧑💼 BPOs/Contact Centers: variable agent quality, slow ramp, heavy QA burden, SLA penalties, multilingual coverage.
📈 Direct-Response/Continuity: inbound surges, occupancy, agent turnover.
🏬 Franchise/Multi-Location: uneven call handling, fragmented tools, limited coaching data.

How it works
🤖 AiVA: answers, schedules, and resolves routine requests; reporting links, calls → bookings → revenue.
🧭 Prime POS: no-code call flows, FAQs, and live dispositioning for coaching and SLAs.
🔄 Balance Beacon: automated three-way reconciliation (CRM ↔ deposits ↔ merchant statements).
✅ ClearGate: real-time card validation to cut declines and fraud.

Why teams choose Tiger Tech ⚡ Speed to value • 📊 Quality at scale • 🔍 Real-time reporting & QA • 💵 Accountability to revenue and margin • 🔌 API-friendly so you can plug us in fast.

Who we are Operational AI you can trust—built to be compliant, coachable, and measured. Founded by Neil Groulx, President & Co‑Founder, and Po Ming Lam, Vice President & Co‑Founder.

Let’s talk If you lead a Service BDC and want higher answer rates, more booked appointments, and clearer reporting, message us to see AiVA in action. 🚀

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Neil Groulx

This department oversees the strategic direction and overall management of the organization.

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