Michael Jackson is an accomplished Senior Operations Manager currently at Virgin Media O2 since November 2022 and serves as a Thinkfluencer for Tigerhall, where insight from over 21 years of global leadership experience is shared. Prior to these roles, Jackson was a Senior Customer Experience Manager at Openreach, focusing on customer onboarding and relationship management, and held the position of Senior Operations Manager, driving operational improvements and vendor relations. Additionally, experience as a Senior Consultant with BT in Malaysia involved significant enhancements in customer service metrics, while previous roles included leading contact center teams in the UK and India, aiming for increased efficiency and satisfaction. Michael Jackson holds a degree in International Management from the University of Lincoln.
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