Hannah Chen

Hannah Chen is currently a Program Manager for Escalations & Service Delivery at TikTok, where they manage critical service delivery processes. Previously, they served as a Customer Support Associate at Lawhive, addressing complex legal queries and enhancing team training. Hannah also gained valuable experience as a Human Resources Trainee at The Ritz-Carlton Hotel Company, earning recognition for exemplary teamwork, and as a Commercial Graduate at Kular, where they contributed to product development and customer satisfaction. They hold a BSc in Hotel Management from Macau University of Science and Technology and an MSc in International Management from the University of Bath.