Shereen M.

Shereen M. is a Senior Global Customer Experience and Service Operations Leader with over 10 years of experience in BPO, Contact Center, and CRM. Currently, Shereen heads Operations for Selling Partner Support at TikTok, driving service excellence and scalability. Shereen has previously held significant roles at Amazon and Amazon Web Services, contributing to the advancement of customer service operations and process improvements. With a strong educational background, Shereen is pursuing a Master of Business Administration in Globalization from Maastricht School of Management and holds a Bachelor of Science in Computer Science from The American University in Cairo. Notably, Shereen's impact on the industry is recognized through an engraving on the honorary “Wall of Fame.”