Summer Li is a customer experience and service operations expert with extensive experience in quality control and standard operating procedures. They currently serve as the Lead of Service Solution - Global Buyer at TikTok and have previously held roles such as Sr. Procedure Manager at Trip.com and Sr. Operations Manager at TELUS International. Summer's career began as a Travel Consultant at Singapore Five Stars Tours Pte Ltd, and they have since developed a strong background in customer service management across various organizations, including BeMyGuest and Booking.com. They earned a Bachelor of Arts degree from Edinburgh Napier University in 2018.
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