Will Chen is currently a Senior Product Strategy & Operations Manager at TikTok, focusing on the TikTok Shop Seller Experience. Previously, they served as a Program Manager at Google, where they worked on critical user journeys, and held roles as a Research Operations Program Manager and Research Coordinator in customer experience at Google from 2019 to 2022. Before their time at Google, Will was an Enterprise Account Manager at Logical Position, achieving significant revenue growth and managing a substantial client portfolio. Will began their professional career as an SEM Account Manager at Dealer Spike LLC, successfully optimizing client ad spend and enhancing lead quality. They earned a Bachelor of Science in Marketing from Portland State University in 2016.
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