Yineth U.

Yineth U. is currently a Quality Assurance and Training Program Manager at TikTok, where they lead e-commerce quality assurance initiatives and training projects, achieving notable improvements in service quality and customer satisfaction. Previously, they served as a Senior Global Escalations Specialist and Quality Analyst at Deliveroo, where they implemented quality processes and coordinated training programs. Yineth gained customer service experience as a specialist at The National Gallery and contributed to concert planning as a Concerts Assistant at St Martin-in-the-Fields in London. They are pursuing an MBA in Project Management at Wrexham University, set to graduate in 2025.