Chelsea Ferrell

Chelsea Ferrell is an experienced professional with a background in sales support, customer success, and complaint reporting. Currently serving as a Regional Sales Support Manager at TileBar since June 2022, Chelsea previously worked as a Customer Success Specialist at Pathway Homes and held roles at Hensley Industries, Emser Tile, and Ocwen Loan Servicing, LLC, where Chelsea excelled in complaint reporting and process improvement. At Ocwen, significant achievements included increasing complaint tracking compliance from 50% to 98% and obtaining root causes for 100% of errors identified, leading to enhanced investor satisfaction. Chelsea also has experience in social media analysis and customer relations, with expertise in addressing and resolving customer complaints effectively. Chelsea holds a Bachelor's degree in Communication Studies from the University of North Texas.