Rafael D. is a Senior Systems Analyst currently working at TIM Brasil since March 2023, focused on the N3 operation team for Ecommerce. Responsibilities include troubleshooting APIs and AKS clusters, creating technical and business monitoring systems, automating health checks and operational reports, and developing KPIs for performance tracking. Prior to TIM Brasil, Rafael served at V.tal where tasks involved managing Elastic Stack and supporting the integration of Internet Service Providers. Earlier experience at Oi included structuring a new N1 support team for critical applications, enhancing monitoring procedures, and ensuring effective resolution of support tickets. Rafael D. holds a degree in Materials Engineering from Centro Federal de Educação Tecnológica de Minas Gerais and furthered education at The University of Queensland.
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