Stefane Marques

Stefane Marques is a seasoned professional with over 16 years of experience in the telemarketing sector, specializing in sales, customer service, back office, and quality management. They hold a Bachelor's degree in Administration from Universidade Braz Cubas and an MBA in Process Management from Universidade Anhembi Morumbi. Currently, they work as a Quality and Process Consultant at TIM Brasil, where they leverage their expertise in developing and implementing strategies for continuous improvement and operational efficiency. Previously, they held various roles in quality monitoring and customer service, contributing to the optimization of processes and results across different organizations.