Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. 

Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.

Restaurants

Tim Hortons

Tim Hortons' headquarters in Toronto, Canada

The Operations Team at Tim Hortons is responsible for overseeing all facets of restaurant functionality to ensure seamless and efficient service. This includes providing support and guidance to franchise leads, managing equipment and property maintenance, analyzing operations for continuous improvement, and maintaining customer satisfaction. Their goal is to ensure operational excellence and uphold the brand’s standards across all locations.

Operations Team

The Leadership Team at Tim Hortons is responsible for steering the company towards achieving its strategic goals by orchestrating high-level decision-making and ensuring cohesive execution across various functions. This team encompasses roles focusing on finance, software development, operations, human resources, marketing, technology, vertical integration, financial services, franchise operations, and strategic project management, collaboratively driving Tim Hortons’ growth, operational efficiency, and brand leadership in the competitive quick-service restaurant industry.

Leadership Team

The Software Development Team at Tim Hortons is responsible for designing, developing, and maintaining innovative software solutions that enhance both customer and employee experiences in our restaurants. This team works on a range of projects, from optimizing backend systems that manage restaurant operations to creating user-friendly interfaces for our mobile apps and in-store technologies. By leveraging data engineering, quality assurance, and cutting-edge technologies, they ensure seamless integrations and high-performance functionalities that support Tim Hortons' broad and dynamic service offerings across North America.

Software Development Team

The Marketing Team at Tim Hortons is responsible for developing and executing strategic marketing plans to enhance brand visibility, drive customer engagement, and support sales growth across various regions. This includes overseeing consumer packaged goods marketing, managing communications and public relations, and leading media and digital marketing initiatives. The team works collaboratively to craft impactful campaigns that resonate with diverse customer bases while maintaining the brand's iconic status in the highly competitive quick-service restaurant industry.

Marketing Team

The Finance Team at Tim Hortons is responsible for overseeing the company’s financial health and strategic planning. This includes managing financial reporting, budgeting, and forecasting to ensure optimal financial performance. They handle supply chain finance, tax management, performance analytics, pricing strategies, financial systems, and accounting for the Tim Hortons group of franchises. Their efforts support the company’s growth and stability, ensuring that Tim Hortons remains a leader in the quick-service restaurant sector.

Finance Team

The Analytics and Data Management team at Tim Hortons specializes in leveraging data to drive strategic decisions and optimize operations across various dimensions of the business. The team's responsibilities include analyzing health and safety metrics, managing product and marketing data, overseeing content analytics, and enhancing digital and loyalty program performance. Their work supports Tim Hortons' mission to serve communities effectively by delivering valuable insights that shape business strategies and improve customer experiences.

Analytics and Data Management

The Management Team at Tim Hortons is responsible for strategic oversight and operational excellence across various facets of the business. This includes optimizing transportation logistics, leading product design initiatives, enhancing the digital and loyalty customer experiences, and driving menu innovation to keep the brand fresh and competitive. Each team member plays a crucial role in ensuring that Tim Hortons continues to grow and maintain its iconic status while effectively serving its diverse customer base.

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Leadership Team

Software Development Team

Marketing Team