Jordan Knott is an experienced professional in customer experience systems and operations, specializing in Zendesk. With over 8 years in the CX space, they have successfully led and grown award-winning customer support teams. Jordan's previous roles include Manager of Customer Care at Lattice and CX Lead at Public.com, where they implemented comprehensive quality assurance programs and enhanced operational efficiency. Currently, Jordan serves as the Head of Customer Support at Laurel, continuing to drive customer satisfaction and process optimization. Jordan holds a Bachelor of Arts in Global Studies with a minor in Arabic from the University of North Carolina at Chapel Hill.
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