Juliana E.

Juliana E. is a Customer Success and Experience Leader currently serving as a Strategic Customer Success Manager at Laurel, the world’s first AI Time platform for professional services firms, since 2025. Previously, Juliana held several key roles at Thrive Global, including Director of Customer Success and Senior Customer Success Manager, where they managed significant customer accounts and drove strategic guidance for clients. Earlier in their career, Juliana served as Executive Director at the Virginia Club of New York and held positions at The Medici Group. Juliana is pursuing multiple degrees, including a Bachelor's Degree from the University of Virginia, a Master's Degree from The New School, and a Master of Public Policy also from the University of Virginia.