Clovis Vasconcelos

Clovis Vasconcelos has extensive experience in customer service management and quality assurance across multiple industries. Currently serving as Gerente de Atendimento and Coordenador de Insights CX & Experiência CX at Neon since June 2022, Clovis oversees a substantial team and implements strategies to enhance customer satisfaction and operational efficiency. Prior experience includes leading customer experience initiatives at Rappi, focusing on KPI management and process improvement from June 2020 to June 2022. Clovis was also involved in quality control at Lojas Riachuelo from May 2015 to June 2020, where responsibilities included developing inspection processes and implementing Lean methodologies. Early career roles include an internship at INSS, where Clovis proposed improvements to service wait times, and leadership in project management at Proej Consultoria. Clovis holds an MBA in Business Management from FGV - Fundação Getulio Vargas and a Bachelor's degree in Production Engineering from Universidade Federal do Vale do São Francisco.