Joyce Romano is a seasoned professional with extensive experience in collection strategy and digital sales management. Currently serving as Partner and Senior Head of Collection at Neon since September 2021, Joyce oversees all collection strategies for Cards, Loans, and Payroll. Previous roles include Collection Senior Head at Grupo Recovery and Digital Sales and Collection Manager at Banco Santander, where responsibility included the digitization strategy of the network. Additional experience includes positions as Cash Management Manager at Itaú BBA and Digital Channels Manager at Banco Votorantim. Joyce's academic credentials include a Master's degree from FGV - Fundação Getulio Vargas and specialization in Innovation from ESPM Escola Superior de Propaganda e Marketing.
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