Karen Lima has 17 years of professional experience focused on credit recovery in the mass-market credit card, loan, and consigned loan sectors. They possess extensive knowledge in developing operational strategies for various timeframes and work towards creating, implementing, and monitoring processes for customer lifecycle management. Currently, Karen serves as the Gerente de CRM at Neon, and has held previous roles including specializations in strategy and credit recovery at various organizations, including Grupo Recovery and Banco Original. Karen is also pursuing a degree in Technology in Systems Analysis and Development at Universidade Cruzeiro do Sul.
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