Lúcio Redfield has 14 years of experience in customer service, customer experience, and team leadership. They have participated in the implementation of four major BPO projects with companies including Vivo, Tim, Brasilcap, and Itaú, demonstrating expertise in controls and strategies to achieve KPIs. Lúcio's prior roles include positions in customer experience supervision and quality control team leadership. They hold an MBA in Process Management and have received multiple awards for their leadership and sales performance throughout their career.
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