Heloisa Silva

Heloisa S. is an experienced professional in customer service and technical support, currently serving as an Analista de Atendimento at Produttivo since June 2024. Prior experience includes roles at Olist Tiny, where responsibilities encompassed customer onboarding support, technical analysis for Tiny ERP, and critical case resolution in Buyer Experience. Additional positions at MadeiraMadeira focused on enhancing customer experience post-sale, while earlier roles included administrative responsibilities at Tulik e Souza Corretora de Seguros and Connect Coworking. Heloisa S. is pursuing a degree in Pedagogy at Universidade Federal do Paraná, supplementing professional development with a technical background in Theater and Management.