Landro Muro is currently the Head of Customer Success Operations at Tive, a position held since November 2025. Previously, Landro served as the Associate Director of Customer Operations & Projects at Semrush from April 2018 to October 2025, where significant contributions included developing strategic discount policies, leading renewal initiatives that increased net revenue retention, and enhancing customer service through AI chatbot support and process automation. Other roles within Semrush encompassed Head of Customer Operations and Customer Support & Success Team Supervisor, which focused on scaling teams and improving customer satisfaction. Landro's career initiation featured a role as Junior Operations Manager at HSL Electrical, overseeing local branch operations. Educational credentials include a Diploma in Business from INTI and A-levels in Science from Disted College Penang.
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