Ana Nascimento has been serving as an Analista de Planejamento Pleno at TIVIT since November 2015, where responsibilities include facilitating daily routines for a team of five Control Desk members and identifying new improvement opportunities to meet internal goals and SLAs. Previously, Ana worked as an Analista de Planejamento JR at VegaNet Marketing e Telemarketing and as an Analista de Control Desk at JA REZENDE, where duties included analyzing operational performance metrics, managing work schedules, producing reports, and addressing technical issues alongside IT and Telecom. Ana also has experience in strategic analysis, focusing on creating and consolidating strategies for enhanced operational results. Educational qualifications include a degree in Logic Programming and several advanced IT-related courses from IMPACTA, along with database querying training from GREEN TREINAMENTOS.
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