Cláudio Santos

Cláudio Santos is a seasoned professional with extensive experience in account management and customer service, currently serving as a Senior Key Account Manager for Strategic Accounts at TIVIT since September 2010. Responsibilities include managing commercial, operational, and financial performance indicators for client contracts, developing strategies for service maintenance and expansion, and ensuring client satisfaction and profitability. Previous roles include university professor at Uninove, business consultant at Sétuplo Informática Ltda., and various customer service positions at Hewlett Packard Enterprise and Electronic Data Systems. Cláudio holds multiple degrees, including an MBA in Agribusiness from Pontifícia Universidade Católica do Rio Grande do Sul and an MBA in E-Management from FGV - Fundação Getulio Vargas.