Denis Ferraz currently serves as the Coordenador de Serviços de TI at TIVIT since April 2023, responsible for managing contractual items and ensuring service delivery in accordance with established SLAs. Previously, Denis held various roles, including Gestor de Contrato at G4F Soluções Corporativas, where management of a team exceeding 100 personnel and negotiation of service level agreements were key responsibilities. Experience also includes positions as Supervisor de TI at Nassar Tecnologia, Coordenador de suporte a campo at Softtek, and Analista de suporte técnico at Transervice Seviços Ltda, showcasing a strong background in technical support, project management, team leadership, and process optimization. Denis holds a Pós graduação Latu-Sensu in Gerenciamento de Projetos from FGV, alongside additional qualifications in Segurança de Redes and Tecnologia em Internet e Redes de Computadores.
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