Douglas da Silva has over a decade of experience in IT support and network analysis, currently serving as an IT Support Analyst at TIVIT since October 2012, where responsibilities include problem detection and resolution for Cisco and 3Com network devices and support for various Windows servers and proprietary systems. Prior experience includes roles at todo!, where monitoring of internet links and servers was conducted, and WKTech Informática, focusing on computer maintenance and network design for small businesses. Douglas also worked as an IT Support Assistant at Celepar, providing maintenance and configuration for corporate computers and user support. Douglas holds a degree in Computing Engineering from Universidade Positivo, completed in 2011, with further education in the same field from 2013 to 2014.
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