Fábio W.

Fábio W. has extensive experience in IT support and management, working at TIVIT since September 2010 in various roles including Gerente de suporte, Coordenador de serviços - CSM, and Coordenador de suporte de TI. Responsibilities have included ensuring contract compliance, maintaining client trust, and delivering technological solutions across Latin America, Europe, and East Asia. Prior positions include Analista de suporte de TI at Embratel, where Fábio specialized in software and hardware validation, and a brief tenure as an Analista de suporte júnior at TIVIT. Fábio's career began in the Brazilian Army, focusing on engineering and technology support. Fábio holds a Bachelor's degree in Business Administration from UNOPAR and is currently pursuing a degree in Computer Engineering at Estácio.