Jaderson Silva

Jaderson Silva is a skilled professional with 18 years of experience in customer experience, operations management, and quality assurance. Currently serving as the Coordinator of Customer Experience at TIVIT, Jaderson leads teams across various credit solutions while managing performance indicators and budgets. Previous roles include supervisory and consultative positions where they implemented CRM systems and improved customer satisfaction metrics, achieving a CSAT score above 98.5%. Jaderson holds a Bachelor's degree in Business Administration with a focus on Organizational Leadership from UniRitter.