Laira Lima is a skilled Analista de Processos SR at TIVIT, focusing on adapting client processes to internal procedures and ensuring service delivery quality using platforms like ServiceNow and CyberArk. Laira has previously held roles in technical support and supervision at Seven Inovações, where they enhanced organizational processes and provided internal training. With a technical degree in Computer Networks and a bachelor's degree in Information Systems, Laira is also pursuing a Master's in Information Science and a specialization in Education, Science, Technology, and Society.
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