Roberta Azevedo is a Senior Analyst of Processes and Controls with over 12 years of experience in IT services, focusing on Process Governance and Continuous Improvement in regional teams across Latin America. They have solid experience in mapping and implementing processes, efficiency projects, and service governance. Roberta’s past roles include positions at Open English, Claro Brasil, Softtek, SONDA, and TIVIT, and they are currently pursuing an MBA in Strategic Business Management at PUC Minas. Their educational background includes degrees in Information Technology Management and Project Management.
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