Sabrina Lima

Sabrina Lima has over six years of experience in IT Governance, efficiently managing SLA indicators for 32 clients, encompassing more than 500 metrics to ensure service delivery excellence. With a background as an ITIL-certified professional and a Yellow Belt in Lean Six Sigma, they have successfully identified opportunities for continuous improvement and process efficiency. Sabrina's career includes roles at TIVIT, where they advanced from a financial analyst to a senior process analyst, focusing on performance indicators, process mapping, and contract management. They also hold a bachelor's degree in Business Administration from Uninove - Universidade Nove de Julho.