Almudena V. is an accomplished IT professional with extensive experience in IT Service Management and the ServiceNow platform. Currently serving as the Global ITSM ServiceNow Manager a.i. at TK Elevator since September 2021, Almudena V. focuses on transforming the ServiceNow platform to enhance user experience and stability, and previously held the interim role of Global Infrastructure Change Manager. Prior to TK Elevator, Almudena V. worked at Holcim from December 2016 to August 2021, progressing from IT Service Management Specialist to IT Service Management Analyst, and specializing in ServiceNow, applications monitoring, and quality management across the EMEA region.
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