Kelley MacKinnon currently serves as Business Process Manager II at TK Elevator since April 2024, bringing extensive experience from previous roles, including Manager of Operations Analysis and Manager of Projects and Initiatives at Schindler Elevator Corporation (U.S.) from February 2019 to March 2024. Kelley has a strong background in digital transformation, project planning, and operational improvement, with significant contributions to enhancing equipment safety and customer satisfaction. Prior experience includes leadership in customer success analytics at Double A Solutions, LLC, along with various roles in business development, where Kelley directed sales teams and executed strategic initiatives. Academic qualifications include an MBA in Information Systems and a BBA in Marketing and Sales from The University of Toledo, complemented by an AAS in Business Administration and Management from Owens Community College.
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