Hannah Prude

Hannah Prude is an experienced Business Continuity Officer and Service Desk Team Lead at TLT LLP, providing managerial support to first line analysts while ensuring high standards in service delivery. With a background in IT support, Hannah has held various roles including Service Desk Analyst and Service Desk Engineer, where responsibilities included remote support for a large user base, troubleshooting IT issues, and maintaining IT systems. Previous positions at Ultraleap and Protect Line involved desktop support, managing software licensing, and facilitating onboarding processes. Hannah holds a Bachelor's Degree in Integrated Wildlife Conservation from the University of the West of England and an Extended Diploma in Animal Management from Kingston Maurward College.