James Gallagher is a highly experienced leader in Support Services, currently serving as Vice President of CARE Operations at Toast. Previously, they held significant roles at Nordstrom, where they led Customer Care & Fraud organizations, and at Microsoft, where they drove customer service initiatives and global support delivery. Gallagher has a Bachelor of Science in Computer Science and Engineering from The University of Connecticut and serves on the advisory board of Execs In The Know, advocating for enhanced customer experience strategies across industries.
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