Jonathyn S.

Jonathyn S. is a professional with a diverse background in customer care and information technology, currently serving as a Customer Care Expert - Enterprise at Toast since December 2024. Previously held roles include Help Desk Technician at Alvine Engineering, Network Administrator at TS Banking Group, and Cyber Engineer at Red Berry Innovations, Inc. Jonathyn has significant experience managing network infrastructure, optimizing system performance, and automating workflows. Notable achievements include reducing incident response times through effective incident management and implementing redundant WAN connections. Jonathyn's foundational experience includes an Information Assurance Internship at Union Pacific Railroad, where a Python application was developed for compliance reporting. Along with an Associate's degree in Cybersecurity from Iowa Western Community College, Jonathyn has developed strong customer service skills through early career roles.