Jordan Shrader is a seasoned support operations and program leader with over 8 years of experience managing diverse teams ranging from small groups to organizations with over 600 employees. At TikTok, Jordan built and scaled the Global User Support team significantly and launched a global live chat solution that enhanced customer satisfaction. Previously, Jordan held various roles at companies such as Anthropologie, JumpCrew, and Warby Parker. Currently, Jordan is the Senior Manager of Account Operations at Toast, where they focus on creating efficient and high-performing support operations. Jordan earned a Bachelor of Arts in Communication from Coastal Carolina University.
Location
Nashville, United States
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