Jorie Pollard is an experienced professional in guest experience and customer service, currently serving as the Guest Experience Team Lead at Evolve since January 2021. In this role, Jorie investigates issues related to booking transactions, supports teammates with policy exceptions, and provides ongoing training to associates to enhance their confidence and performance. Previous positions include Guest Experience Specialist at Evolve, Assistant Front Desk Manager at Seward Windsong Lodge, and Intake Coordinator at Graymont Medical. Jorie holds a Bachelor of Science degree in Public Affairs from Indiana University Bloomington, specializing in Non-Profit/Public/Organizational Management.
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