Nicholas I. is a seasoned professional with extensive experience in workforce management and contact center operations. Currently serving as Senior Manager of Workforce Management at Toast since August 2022, Nicholas previously held roles at Wayfair as Senior Manager of Third Party Product and at SimpliSafe as Senior Manager of Workforce Management. With a strong history at Grand Circle Corporation, Nicholas advanced through various positions, including Vice President of Contact Center Operations and Director of Genesys Technical Development. Nicholas also gained experience as a Real Estate Salesperson at Boardwalk Properties and as Production Manager at Party By Design Inc. Nicholas holds a Bachelor of Science degree in Management with a focus on Operations from UMass Boston.
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