Richard Hellyer

Richard Hellyer is a highly accomplished customer success and process management professional with extensive experience in maintaining strategic partnerships and leading teams. Currently serving as a Senior Manager at Toast, they oversee customer service departments and are responsible for coaching, performance management, and strategic planning. Richard previously held roles at PayPal as a Senior Process Manager and Senior Group Leader, where they improved operational efficiency and customer service processes. They also managed a freestanding Brueggers Bagels store and have a strong background in mentoring youth through their work with the Seres Organization. Richard holds a BS in Business Information Systems and an MA in Leadership from Bellevue University.