Ross Nibur is an experienced professional currently serving as the Director of Customer Onboarding Operations and Principal Business Process Architect at Toast, where a Business Process Architecture team was founded to address growth and cost challenges. Notably, Ross is redesigning the Toast Onboarding Team to utilize generative AI Chat tools, aiming to halve employee effort per customer. Previous roles include Director of Product Management for International operations at Toast, Board Advisor at Funl, and Director of Inside Sales at BevSpot, where revenue grew by 1,760%. Ross has also contributed to InsightSquared as a Business Development Manager and Team Captain, significantly scaling the team and generating substantial revenue growth. As a co-founder and Executive Director at B.D.M., Ross managed all aspects of operations and strategy. Ross holds a BA in Gender Studies and Chemistry from Clark University.
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